Returns and Refunds Policy

Domestic Return Policy

Gen129organics is committed to 100% customer satisfaction.  Our products are 100% guaranteed. However, if you are unsatisfied for any reason, you may return your purchase within 7 days of the ship date with original PACKAGING unopened and we will refund your payment/exchange the item including the shipping cost or make “other arrangements”, if the cause of the return is as a result of our error (you received an incorrect or defective item etc). You should expect to receive your refund/exchange within 10 business days of giving your package to the return shipper; however in many cases you should receive your refund/replacement more quickly.


  1. At gen129organics we like to make things easy for our customers and kindly request that you choose the most convenient way of communicating your reason for return to us. If you need to return or call us at +2348035868008,+2348172727574 email us at support@gen129organics with your order number and details about the products you want to return within 48 hours of receipt . We will respond quickly on how to return the item(s) from your order. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, we are sorry but, we will not be able to process the return.
  2. gen129organic does not accept return after 7 days from the shipping date for consumables (food items etc) and do not accept return after fourteen days from the shipping date for non-consumable products within Nigeria.


  1. If you believe your package was damaged in transit due to our transportation we require that you take a picture of the original packaging (including the box that the order was shipped in) and contact our customer service within 48 hours of receipt of the order and we will work with you to resolve the issue.
  2. To cancel orders please contact gen129organic customer service representative on 08035868008 before your order is shipped. If your order has not yet been shipped, we will immediately cancel the order and refund your payment/ replace your order or make other arrangements.


  1. All refund recipients will receive an email confirmation for their records.



  • Proof of purchase (order number, invoice, etc)
  • Reason for return should be valid and return acceptance conditions met (check out below) our return method.
  • Refund method that you would like and the necessary information associated (bank account number, etc.)

Once your product is retrieved we will perform a quality check. If the quality check is successful, we will refund you according to your requested refund method or there arrangement you may prefer. This will happen within 10 days starting from when your return request was submitted. Kindly note that if the quality check is unsuccessful, you will be notified on the reasons why your return did not pass quality check and your product will be sent back to you or other arrangement made.

Conditions and reasons to return an item

You may want to return your item due to any of the following reasons:

X: Not Required | : Required

Reasons for return TIPS ON RETURN
New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
Delivery – Wrong Product

Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only

Quality – Damaged Product X X X
Quality – Defective X X
Quality – Product Condition
Delivery – Parts Missing X X
Website – Incorrect Content
Product – Taste Issue
Product -Consistency/

Shape Issue

Product – Color / Smell  Issue X
Product – Label defected or missing X
Product – Leaking due to open cap or bad seal X X X
Delivery – Part Product or set missing
Product – Not fully filled or empty
Product – Dirty/Soiled/


x X X x
Product – Functional defect (Malfunction) X X
Product – Not As Expected